Product Warranty and Guarantee
La Carla Mor Sonic Toothbrush:
Product Warranty and Guarantee Guide
Welcome to La Carla Mor! We are committed to providing our customers with high-quality products and exceptional service. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty and guarantee for your La Carla Mor Sonic Toothbrush.
1. Standard Warranty Coverage
Your La Carla Mor Sonic Toothbrush comes with a 2-year limited warranty from the date of purchase. This warranty covers:
Manufacturing Defects: If your toothbrush has any defects in material or workmanship, we will repair or replace it free of charge.
Battery Issues: If the battery fails to hold a charge or shows a significant reduction in performance within the warranty period, we will replace the battery or the entire unit if necessary.
2. Warranty Exclusions
The warranty does not cover:
- Normal Wear and Tear: Damage or deterioration resulting from regular use.
- Aesthetic Defects: Such as scratches or cosmetic damage that does not affect functionality.
- Accidental Damage: Damage caused by dropping, crushing, or any other accidental mishaps.
- Improper Use: Any damage resulting from misuse, neglect, or failure to follow the instructions in the user manual.
- Unauthorized Repairs or Modifications: Any repairs or modifications made by third parties or unauthorized service technicians.
- Use for Commercial Purposes: The use of the product for commercial or business purposes.
- Losses Due to Inability to Use the Product: Any consequential losses resulting from the inability to use the product.
- Deliberate Damage or Negligence: Any intentional damage or damage caused by negligence.
3. How to Claim Your Warranty
To make a warranty claim, follow these steps:
Proof of Purchase: Ensure you have a valid proof of purchase (receipt, invoice, or order confirmation).
Contact Customer Service: Reach out to our customer service team via email at info@lacarlamor.com .
Describe the Issue: Provide a detailed description of the problem and include photographs if possible.
Return Instructions: If required, we will provide instructions on how to return your product for inspection.
We aim to process all warranty claims within 10-15 business days upon receiving the product.
4. 60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on all La Carla Mor Sonic Toothbrushes. If you are not completely satisfied with your purchase, you can return it within 60 days of the purchase date for a full refund, provided the product is:
- In its original packaging.
- Unused or only lightly used.
- Accompanied by the original proof of purchase.
To initiate a return, contact our customer service team at info@lacarlamor.com with your order details and reason for return. Refunds will be processed within 5-7 business days of receiving the returned product.
Terms and Conditions
By purchasing a La Carla Mor Sonic Toothbrush, you agree to the terms and conditions of our warranty and guarantee policies. This warranty is governed by UK law and does not affect your statutory rights.
Thank you for choosing La Carla Mor!
We are confident that you will love your new La Carla Mor Sonic Toothbrush, and we are here to support you every step of the way. Your satisfaction is our top priority!
If you need any additional information or support, please do not hesitate to contact us.