Return and Refund Policy

At La Carla Mor, we are committed to ensuring you are delighted with every purchase. We understand that sometimes things don’t work out as planned, which is why we offer a generous 60-day money-back guarantee!

60-Day Return Policy

If, for any reason, you are not satisfied with your purchase, you have a full 60 days from the date of receipt to return any item(s) for a refund. Please note that we cannot accept returns beyond this period unless previously authorized. To qualify for a refund, all returned items must be in their original condition, including packaging, accessories, and any accompanying documentation. We strongly recommend using a secure shipping method to ensure your item reaches us safely, as we cannot be held liable for any damage or loss during the return process.

Before returning an item, please contact us to confirm the correct return address. Our business address is NOT the return address, and we cannot be held responsible for any losses if items are sent to the wrong location. Please note that any items returned without prior authorization will not be accepted.

How to Return an Item

To initiate a return, please follow these simple steps:

1. Contact Us: Email our customer service team at info@lacarlamor.com with your order number and the reason for your return.
2. Receive Instructions: Our team will provide you with detailed instructions on how and where to return your item(s).
3. Package Your Return: Securely pack the item(s), including all original packaging, accessories, and documentation.
4. Ship Your Return: Send the package back to us using a carrier of your choice. We recommend using a tracked shipping service to prevent any loss. Please note that we are not responsible for lost parcels.

Upon receiving your return, we aim to process it within 7 working days. If your return is approved, you will receive a confirmation email, and we will issue a refund to your original payment method. Please note that once a refund is initiated, it may take 3-5 business days for your bank or credit card provider to process the transaction. If more than 15 working days have passed since you received our refund approval, please contact us, and we will investigate further.

Shipping Costs for Returns and Exchanges

Return shipping is the customer’s responsibility unless the return is due to an error on our part (such as receiving the wrong or a faulty product). In such cases, we will cover the cost of return shipping and any exchange.

Damages and Issues

We ask that you carefully inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, please contact us immediately so we can promptly address the issue.

Exchanges

If you wish to exchange an item, the quickest way to get what you want is to return the unwanted item and then place a new order once your return has been accepted.

We appreciate your understanding and are here to assist with any questions or concerns. Your satisfaction is our priority at La Carla Mor.